Questions:
 Answers:
How does this process get started?
As a full service Risk Management company, we will meet with you to determine the risk parameters of your business. This process begins by reviewing complete copies of you insurance policies. First we will need to meet to discuss which of our services will best suit your needs. We can arrange to work by the hour, day, year, or based on the job required. In order to provide a risk assessment of your operation, we will need to establish a file. This file will include complete copies of all of your insurance policies and their respective endorsements, a company profile which will outline details of your business, such as its age, purpose, etc. and copies of 3 years of claims history, which shall include the dates and descriptions of all claims paid and/or reserves for each claim. The policy and claims information shall be provided by your insurance agent.
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How does Conlon Company assess my risk for loss?
After a thorough review of your current insurance policies, we will summarize these coverages and the operation(s) and location(s) to which they pertain. Then we will review them with you to ensure accuracy in comparison with your actual operation(s)/location(s). This review will also be used to create the company profile.
The next step will be to conduct a physical inspection of all locations, vehicles, etc. for the purpose of determining accuracy of valuations, exposures, and safety. Upon completion of the physical inspection, the gathered information will again, be compared with current insurance policies and profiles. It is from these sources of information that the Risk Assessment Report will be promulgated.
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What happens if discrepancies are discovered?
Any discrepancies will be discussed with the client and a recommendation from us will be made as to a solution.
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If I let Conlon Company handle our renewal process, how will it work?
We will use the data gathered both at the beginning of our term and throughout the year to assemble the 'bid specification' upon which proposals from bidding agencies will be based. We will be responsible for getting this information to all agencies from whom the client would like a bid. Any questions generated by the agencies during this process will be answered by us. Upon receipt of the proposals, the bids will be presented to the client in spreadsheet format allowing for easy comparison. We will review this information with you, answer any questions, and make recommendations. After a decision has been made we will request a Binder from the successful bidder and send letters of thanks to all who participated, including an explanation of the factors that resulted in our decision. Every effort will be made to ensure a feeling of fair competition among the bidding agencies and an appreciation of their effort. Upon receipt of the Binder, and later the policies, we will make a comparison of same with the bid proposal in order to ensure accuracy.
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Does this process require that I change from my current agent?
No, not at all. The sole purpose of our service is to ensure comfort and confidence in your insurance program, to have you gain a clear understanding of your risks for loss, and to relieve you of the burdens of dealing with its resulting issues. If you are satisfied with the performance of your current agent and the pricing of your coverage, it may be that no bids will be accepted. If you feel that you will need to save 'x'% of your current premiums in order to change agencies, that can and should be made clear to the bidders during the process.
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In some years I've wanted to take bids from other agents, but I have just not had the time to go through the process. How will this arrangement eliminate the need for me to spend time in this process?
As part of our day to day involvement with your insurance program, our files will always reflect up to that day coverage and detail. At the appropriate time we will generate all of the information needed to take the process from beginning to end. You will only need to be involved to the extent that you choose. Otherwise, there will be one meeting during which the spread sheet will be reviewed and a decision made.
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Will I have a say, if I so choose, in which agencies will be allowed to bid?
Certainly. Any agencies from whom you would like to receive a bid will be invited to do so. In addition, we will target those agencies with whom we are familiar and from whom competitive bids are likely. Our contacts not only include the finest agencies in South Carolina, but others throughout the Southeast.
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Our current insurance coverage requires our insurance company to do an audit each year. How will Conlon Company participate in this process?
Some policies base their premiums on sales, payroll, gross receipts, etc. Some audits are voluntary, in that a form is mailed to you to be filled out, and some require an auditor to physically appear in your office.
Regardless of the type, we will want to be present when this audit is completed in order to ensure its accuracy, both in the information that is requested and the information that is given. Once the results of the audit are received in the form of an endorsement, usually resulting in an additional or return premium, we will check it for accuracy.
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How could Conlon Company become involved in the event of a claim?
The action taken immediately at the time of loss will depend upon the type of loss and its severity.
Catastrophic claims should be reported immediately to the insurance company with concurrent notice to us. If it is a situation less serious you may want to confer with us first regarding coverage and/or deductible issues as well as potential impact on future premiums. Once a decision is made to place a claim we will be given as the contact, for the purpose of meeting with the claims adjuster as necessary. It is our intention to monitor the claims process from the beginning to end, in order to bring its conclusion to a speedy settlement and with the results that are fair to the claimant. It will be our mission to see that your best interests are served.
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Other than the specific uses of this service, how could we utilize Conlon Company throughout the year?
Our service is specifically designed to serve businesses that are your size and complexion on an 'on-call' basis, should you desire it. Much larger companies have a full-time staff person devoting his or her time to risk management issues. While that is not practical for you, it is our intention that you see us as your staff Risk Manager, and that you involve us in any questions or issues that arise when risk of financial loss or insurance matters are a consideration, whether it be the consideration of a new location or operation, review of a lease, employment questions, or 'what if' premium quotations, to name a few. Whenever risk related matters come up we will be available to provide any help or assistance that is requested.
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