Practical Application of Restaurant Risk Management Services
The following is an overview of how our services will be integrated
into the operation of your business in a question and answer format.

Questions:

"Conlon Company Inc. found a way to save me over 5 times their annual fees...something my Broker of four years was unable or unwilling to do." -Randy Marvin, President Gilligan's Management Corp
"Although our sales are projected to grow 40% this year, Conlon Company successfully negotiated with our broker of over ten years, a 10% decrease in our premiums compared with last year." - Todd Eischeid, Member Sticky Fingers Group
“I have much greater ‘peace of mind’ and confidence in our insurance program with Conlon Company at the helm. It’s a great bargain.” -Skipper Condon, President CFC Inc.

Answers:

Briefly, what is your Restaurant Risk Management program?
It is a specialized program providing Risk Management services to restaurant groups which are large enough to have significant assets at risk and pay substantial insurance premiums, but are not large enough to warrant a full time Risk Manager. Other than providing claims administration and loss prevention programs, maybe most importantly, Conlon Company will approach the insurance market place with bid specifications for your group combined with other similar restaurant groups, utilizing a common date, as one Risk Purchasing Group in order to receive significant premium discounts. This past renewal saw the group premium reduced 25% on average. As discussed previously, we are not agents or brokers, so we have no particular allegiance to any brokerage firm or insurance company. This 'statement' to the insurance industry that your restaurant group is serious enough about loss prevention and risk management to engage Conlon Company, and the presentation to the insurance industry with the opportunity to underwrite several million dollars of premiums at once, will provide for enough premium savings to reimburse to you our fees several-fold.

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How do you assess our risk for loss?
After a thorough review of your current insurance policies, we will summarize these coverages and the operation(s) and location(s) to which they pertain, and review them with you to ensure accuracy in comparison with your actual operation(s)/ location(s). You might be surprised, if not shocked, as to the errors we find. This review will also be used to create the company profile. The next step will be to conduct a physical inspection of all locations for the purpose of determining accuracy of valuations, exposures, and safety. Upon completion of the physical inspection, the gathered information will again, be compared with current insurance policies and profiles. It is from these sources of information that a risk assessment can be promulgated and from that your insurance program renewal bid specifications created.

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Does the bid process require that I change from my current agent/broker?
Not necessarily. If you are satisfied with the performance of your current agent and the pricing of your coverage, they would be welcomed to participate in providing a proposal for the entire Restaurant Risk Purchasing Group, as well as a proposal for just your coverages. We utilize some of the finest, largest, and most experienced agent/brokers located countrywide in order to provide the most competitive and comprehensive program available. However, the ultimate decision of where your insurance coverage will be placed will always rest with you. Our experience is that merely our involvement in the process, with all other things being equal, will be enough to warrant a premium reduction equivalent to or greater than our fees.

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In some years I've wanted to take bids from other agents, but have just not had the time to go through the process. How will this arrangement eliminate the need for me to spend time in this process?
As part of our day to day involvement with your insurance program, our files will always reflect up to that day coverage in detail. At the appropriate time we will generate all of the information needed to take the bid process from beginning to end. You will only need to be involved to the extent that you choose. Otherwise, there will be one meeting during which the spread sheet will be reviewed and a decision made.

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The insurance coverage that we have requires the insurance company to do an audit each year. How does Conlon Company participate in this process?
Your policy premiums, as you know, are based on payroll and gross receipts. Some audits are voluntary, in that a form is mailed to you to be filled out, and some require an auditor to physically appear in your office. Regardless of the type, we will want to be involved in this audit in order to ensure its accuracy, both in the information that is requested and the information that is given. Once the results of the audit are received in the form of an endorsement, we will check it for accuracy.

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How does Conlon Company become involved in the event of a claim?
We will be the source to which you direct all of your claims. We have our own claim reporting forms which will be completed by your location managers and faxed to our office or filled in online and sent to us electronically. We will then direct the information to the insurance carrier if necessary. This procedure allows us to monitor all claims activity from beginning to end. It also relieves your administrative staff of the time-consuming burdens these issues sometimes create. It will be our mission to see that your best interests are served and that your claims history is protected and remains accurate.

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What are the Loss Prevention services which are provided?
We will make a physical inspection of each location at least once per year to determine if there is any need for specific changes to increase safety. We are familiar with recommendations that can be made which can produce significant changes in safety and loss history. We will meet with G.M.’s/O.P’s to discuss our involvement with your company and review our standard Safety Manual, as well as apprise them of the claim reporting procedures. We will share (in a graph format) Workers Compensation incident numbers for incidents within their location, your restaurant group, as well as the experience of all other restaurants in the Restaurant Risk Purchasing Group. This provides for healthy competition and pride among managers.

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How will you determine the monthly fee which will be charged?
The fee structure is determined after a comprehensive review of all of the factors involved in administering the Restaurant Risk Management Program for your group throughout the year, such as; your number of locations, the size of your current insurance program, claims frequency, competitiveness of your current insurance program, etc. Our minimum objective (which we have yet to fail to meet) is to return to you well in excess of our fees in premium and rate reductions. On average, our fees are only a few dollars per day per location. We guarantee our services to be cost free.

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